Hello, we’re Alice & Ben
Welcome to RISE Coffee! ☕✨
We love hearing from our community, members, roasters, friends, and fellow coffee lovers. Drop us a message anytime, and we’ll always get back to you.
Get in touch today!
Hey coffee lovers! 👋 Thanks for popping by RISE coffee box.
📦 Order questions?
→ help@risecoffeebox.co.uk
💌 General enquiries or just a friendly hello?
We’ll get back to you fast (like… espresso-fast ☕⚡)
Here are some helpful FAQs in the meantime!
Why am I not seeing my subscription(s) when I log in? When you set up your subscription you may not have activated your Account Log In by setting up a password. This would have been outlined in your first email to us. Setting up a password enables you to access your Account portal. If you haven't yet done this or haven’t logged in before please click ‘Create Account’ on the Log In page and use the email address you ordered with to manage your active subscription(s).
How can I refer a friend?
We would love you to refer us. We have a Give £10 - Get £10 refer a friend scheme here. We will send you your unique referral code that you can share with family and friends. It's super easy and your £5 will be added to your account.
Where is my delivery? Once you have placed your order, we aim to dispatch this within 48 hours and we ask you allow 3-5 days to receive your order. You will receive a tracing link from our courier partner, Royal Mail. If for any reason you have a issue with the tracking or the item hasn't been received please email us at hello@risecoffeebox.co.uk and we will get this sorted for you.
FAQs
We work closely with our roasting partners to ensure the coffee reaches you as quickly as possible after its roasting date. This is usually within 3-4 days, so we can guarantee it will smell and taste great.
Your coffee will come in its original packaging from our coffee partners. At RISE coffee box we are all about showcasing our roasting partners, their stories and the beans they roast. This also means we don’t re-bag the coffee, keeping it fresh and allowing us to be more sustainable with our packaging. If your gifts come in any packaging such as bubble wrap, rest-assured that we never purchase wrapping packaging, we only re-use materials others have sent to us.
We aim for all deliveries to be received within 3-5 working days. This can be slightly longer around busy festive seasons or bank holidays.