Contact Alice and Ben

Welcome to RISE Coffee!

We love hearing from our community, members, roasters, friends, and fellow coffee lovers. Drop us a message anytime, and we’ll always get back to you.

📦 Order questions?help@risecoffeebox.co.uk

💌 General enquiries or just a friendly hello?

hello@risecoffeebox.co.uk

We’ll get back to you fast (like… espresso-fast)

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Rise Coffee FAQs

How do I refer a friend?

You can refer a friend and give them £15 off their first box and you get £10 credit for each person you refer to use on our website or off your future subscription boxes. Follow the link here

How quickly will I receive my order

We aim for all deliveries to be received within 3-5 working days. All orders shipped with tracked 48 hours Royal Mail delivery.

How does a RISE coffee subscription work?

RISE delivers freshly roasted coffee from independent UK roasters straight to your door, on a schedule you control. You choose how often you receive a box (weekly, fortnightly, or monthly), and you can pause, skip, or cancel at any time — no lock-in, no penalties. Every box features coffee handpicked and personally tasted by our founders, Alice and Ben, before it ever reaches you.

Why am I not seeing my subscription(s) when I log in?

When you set up your subscription you may not have activated your Account Log In by setting up a password. This would have been outlined in your first email to us. Setting up a password enables you to access your Account portal. If you haven't yet done this or haven’t logged in before please click ‘Create Account’ on the Log In page and use the email address you ordered with to manage your active subscription(s).

How does a RISE gift subscription work?

You choose a length (3, 6 or 12 months), and the recipient gets a curated coffee box delivered to their door every month for that period, no action needed from them until it's time to renew or let it lapse. It's a genuinely hands-off gift that keeps showing up.

Check it out here

Is RISE coffee freshly roasted?

The short answer is YES! We work closely with our roasting partners to ensure the coffee reaches you as quickly as possible after its roasting date. This is usually within 3-4 days, so we can guarantee it will smell and taste great. Specialty coffee should be left to settle for 6-10 days before drinking

Got a question? We've got the answers.