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Frequently asked questions

Is the coffee freshly roasted?

We work closely with our roasting partners to ensure the coffee reaches you as quickly as possible after its roasting date. This is usually within 3-4 days, so we can guarantee it will smell and taste great. Specialty coffee should be left to settle for 6-10 days before drinking.

Is a RISE subscription flexible?

100%! A RISE coffee box subscription is completely flexible. Your coffee will be delivered on your chosen schedule. Simply create an account at checkout and you can login anytime to pause, delay orders, skip your next order, update any details or cancel your order.

Will I receive whole bean or ground coffee?

Whatever you like! You can order whole bean coffee or ground coffee from us. We recommend ordering whole beans as this maintains the freshness of the beans and flavour. If you don’t have a grinder, select ‘ground’ and we’ll send it ready for you to use in your cafetiere or plunger. Check out our blog post on which option is best to order for you.

How much is reinvested into the coffee farming community?

At RISE coffee, we reinvest 1% of all sales across all products and subscriptions. The 1% is of sales revenue and not just profit.

How do you reinvest the money?

We have partnered with an organisation in Uganda called Agri Evolve who had a 'special projects coordinator' who receives the funds and helps RISE to reinvest them back in to the farming community.

How often do you reinvest the money back to the farmers?

Every three months! We send the money across to Agri Evolve to then work with us on where it would best be used. Whether this be directly for school fees, books, stationary or other