100%! A RISE coffee box subscription is completely flexible. Simply create an account at checkout and you can login anytime to pause, delay orders, skip your next order, update any details or cancel your order.

A monthly subscription costs around £24 per box including FREE 48hr tracked Royal Mail delivery wroth £3.95. However this changes depending on how small or large your box is, and how frequently you get a delivery from us! The more coffee you drink the cheaper the box price becomes. You can order a one off RISE coffee box for yourself as a trial, or as a coffee gift box with a free gift message for a friend or loved one. 

Yes you can! We have a Give £5 - Get £5 refer a friend scheme here. We will send you your unique referral code that you can share with family and friends.

Every month we feature two different coffees from two different roasters. The coffee is usually a mix of medium to medium dark coffee and suitable for espresso based drinks as well as filter. All coffee is 'omni roasted' which means it has been roasted to suit both methods. Ben is a filter coffee drinker and Alice is an espresso drinker, so we both give our approval that it works before it goes into the RISE box!

Our boxes come with 2 x 220-250g of coffee from our partners. If you would like to trial our box, we do a one off box trial which is a great way to see if you love our coffee. We do also have our RiSE mini which is a smaller version and just one bag (250g). Also check out our RiSE coffee marketplace.

We accept credit or debit card as well as ApplePay and Google Pay. We also take PayPal for non subscription options.

Each month we feature two new coffees from two different roasters. We really try to ensure that we take you on a journey of discovery with different origins that are in season with interesting and exciting flavour notes. The coffees are generally bold, balanced, smooth. All coffee is exceptionally high quality and tastes tested by RISE (we have regular cupping sessions, a head roaster who gives his approval, a taste test panel of subscribers and Ben and Alice give the final go ahead!)

All coffees are great for filter or espresso (omni roasted) and work in your V60, cafetiere, chemex, espresso machine and more!

Every month we feature two different coffees from two different roasters. The coffee is usually a mix of medium to medium dark coffee and suitable for espresso based drinks as well as filter. All coffee is 'omni roasted' which means it has been roasted to suit both methods. Ben is a filter coffee drinker and Alice is an espresso drinker, so we both give our approval that it works before it goes into the RISE box!

We work closely with our roasting partners to ensure the coffee reaches you as quickly as possible after its roasting date. This is usually within 3-4 days, so we can guarantee it will smell and taste great.

We recommend buying an electric grinder, they are about £30-50 but well worth the investment. We are just everyday coffee drinks, and use this midrange grinder: Krups Burr grinder but if you want the real McCoy, check out Wilfa Svart. Check out our more detailed view on grinder recommendations here.

Whatever you like! You can order whole bean coffee or ground coffee from us. We recommend ordering whole beans as this maintains the freshness of the beans and flavour. If you don’t have a grinder, select ‘ground’ and we’ll send it ready for you to use in your cafetiere or plunger. Check out our blog post on which option is best to order for you.

We have recently launched our RiSE coffee marketplace where we feature a selection of coffees that you can purchase directly via RiSE. The coffee that feature on our marketplace are the ones that have been blind tasted by Alice and Ben and featured inside the RiSE coffee box

Your coffee will come in its original packaging from our coffee partners. At RISE coffee box we are all about showcasing our roasting partners, their stories and the beans they roast. This also means we don’t re-bag the coffee, keeping it fresh and allowing us to be more sustainable with our packaging. If your gifts come in any packaging such as bubble wrap, rest-assured that we never purchase wrapping packaging, we only re-use materials others have sent to us.

Our coffee partners source their coffee sustainably and pay fair trade wages unless they engage farmers directly to offer more than fair trade prices. Direct Trade is preferred as this enables farmers to get paid 3x The Fair Trade price.

Our coffee boxes are recyclable and are made from a minimum of 90% recycled material. Printed with water-based ink they are ready to be used again, as well as being vegan, compostable and created from responsibly managed forests. We aim to make sustainable and environmentally friendly choices wherever possible and ensure we only with with coffee partners who align to this approach. Read about all our initiatives here

We aim for all deliveries to be received within 3-5 working days. This can be slightly longer around busy festive seasons or bank holidays.

Once you have placed your order, we aim to dispatch this within 48 hours and we ask you allow 3-5 days to receive your order. You will receive a tracing link from our courier partner. If for any reason you have a issue with the tracking or the item hasn't been received please email us at hello@risecoffeebox.co.uk and we will get this sorted for you.

We use Royal Mail Tracked 48 hour delivery. We hope your coffee will arrive within 3-5 days of your monthly delivery date, but if it doesn’t, please drop us a note at hello@risecoffeebox.co.uk and we will investigate right away for you. You will receive delivery alerts and notifications from our delivery partner so you can track your order. Sometimes the name of our brand will not automatically pull through on your delivery email, so please look out for emails also from 'WAF' as this is our fulfilment company! All orders dispatched next day on a 48 hours tracked delivery service.

Whilst we will take orders right up until Christmas, we ask you to please place your order by midnight on Sunday 17th December (2023) for delivery by Christmas Day.

Our orders are sent with Royal Mail 48 hour tracked delivery, because they have the highest delivery success rate from the research we have done. However, if you have a preferred delivery partner in your area, just drop us an email at hello@risecoffeebox.co.uk and we can select an alternative

if you order by midnight on 17th, your order will be shipped first thing on 18th, giving us the best chance of Christmas arrival! However, as we all know, with delivery strikes and freak weather warnings, nothing is 100% guaranteed in the UK. Last year we did successfully get all Christmas orders delivered on time, so are aiming for the same this year!

You can add this directly into the order when selecting Add to Cart. If you have any questions, just drop us an email at hello@risecoffeebox.co.uk. All of our gift notes are carefully handwritten for that personalised touch.

If you're stuck on what to buy your coffee loving friend or family member this Christmas, just drop an email to hello@risecoffeebox.co.uk and the team will help you work out the best gift option for you!

We hope you love our chosen roasting partners but understand that everyone has different taste buds. If you weren’t a fan of the coffee we sent you, drop us a note at hello@risecoffeebox.co.uk and we’ll do our best to help. 

If you have placed an order that you no longer require, please get in touch with us at hello@risecoffeebox.co.uk as soon as possible and we will do what we can to help. We do ensure you coffee is freshly roasted and dispatched within 48 hours of receiving your order. We may not be able to place a refund if the coffee has been roasted for you.

1. Log into your page.

2. Navigate to ‘your Plans’ on the side menu.

3. Find the Plan you would like to cancel and click on ‘manage Plan’ at the bottom.

4. Select ‘pause Plan’.

5. Confirm by clicking on ‘pause my Plan’.

You can pause, skip or cancel your subscription as well as manage your address details by logging into your account via our homepage.

Forgotten Password: If you have forgotten your password, click the “Forgot your password?” button on the log in page and follow the instructions on the password reset email.

Wrong email: If you haven’t received the email within 10-15 minutes and it's not in your junk or spam folders, it may be that an incorrect email has been registered for you. Contact the RISE team at hello@risecoffeebox.co.uk and we will help resolve the issues for you.

To pause or cancel your subscription please login in to your account via our login page. If you have any troubles please email us at help@risecoffeebox.co.uk If you do decide to cancel, we’d love you to provide us with some feedback as this really helps our small family business.